Advanced Furniture Solutions

Our Site

Our website provides an around-the- clock after-sales service for furniture and insurance companies. Consumers, who need assistance, report their problems to the manufacturer, retailer or insurer as directed.

Companies then use the AFS system online to:

• Action the customer request.
• Make AFS aware of the consumer request.
• Access to the system is available 24 hours a day, 7 days a week and 365 days a year.
• Client can view progress of each and every service request.
• Give instructions and receive messages and view and action reports (with integral digital images) all on line.

The online direct link between manufacturer or retailer and AFS ensures a rapid response to consumers' needs and provides an excellent audit trail of progress when following particular repairs or claims. The system is also linked for seamless integration into our call centre, thus enabling AFS to deal with consumer complaints directly.

We also have facilities to stock and distribute the more commonly needed replacement parts e.g. Recliner cables, mechanisms, seat foam interiors to ensure prompt and cost effective resolution of consumer complaints and a high first visit fix.

The Results

Using our custom designed system gives:

• Secure and scalable extranet enables the flow of information between the manufacturer, retailer and insurer with AFS.
• Rapid response to claims ensuring enhanced customer satisfaction.
• Effective management of repair progress.
• Reduction in time and costs of managing customer claims.

In short we offer you the opportunity of unrivalled support for your product professionally and cost effectively.